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IP Profile Slowly Dropping

JIMMYDSHAW
Newbie
Posts: 2
Registered: ‎24-07-2016

IP Profile Slowly Dropping

Is there any chance of getting my ip profile raised? When I first got fibre it was running at over 30mbps but over the past months it's dropped to 25mbps even though it should be running at between 31 and 41mbps.

2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: IP Profile Slowly Dropping

Very little chance if the speeds are within the impacted range as given here http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput as you are probably suffering from cross talk

If it is lower then raising a fault at https://faults.plus.net is the way to go

 

JIMMYDSHAW
Newbie
Posts: 2
Registered: ‎24-07-2016

Re: IP Profile Slowly Dropping

Thanks for your help.