IP Profile Reset

[#1]

As I suspected it was on the wrong product, I thought it unlikely that DLM would apply banding on both upstream and downstream at exactly the same speeds as unlimited fibre.

[#2]

Yes, thanks Townman and RealAleMadrid marked as answer accepted. I'll keep checking but presume all will be sorted.

Thanks again!

[#3]

Hi Gandalf,

Thanks for the help. Now getting 80/20 on the DSL Status as below on my DrayTek 2860n:

https://snipboard.io/l8hkgv.jpg

Also run a speed test:

BT Wholesale Speed Test: https://snipboard.io/svSDB8.jpg

Seems the download is still ranging from 20/30 Mbps only. I have run multiple times. Upload speed is spot on.

Any ideas?

[#4]

I've made some changes, reboot your router and try retesting your speed again.

Let us know how it goes.

[#5]

@Gandalf - is the nature of the change sharable please? PlusNET’s view of the data IP profile?

Is this user on a fixed IP?

This reads like the old stuck IP profile issue but I thought that was long history with the “new” network?

[#6]

I increased the connection profile on the account from 38mbps to 78mbps as they're on a static IP

[#7]

Perfect spot on thanks speeds are correct now.

Again, many thanks all for you help, greatly appreciated.

All sorted now. Take care.

[#8]

Awesome! No problem at all @blandyuk

Let us know if there's anything else you'd need help with