IP Profile/ DLM reset

[#1]

Hi,

Would it be possible to reset my DLM/IP profile please? the reason for the request is that some time ago I had some things going on at my house which resulted in my router being turned off and on several times in frequent succession. Since then my broadband sync has dropped to around 66 whereas it was a solid 80 for months prior (my down speed is about 62-64 now whereas it used to be about 74-76).

This makes me think that the profiling got inadvertently fooled into thinking that my line was unstable as a result.

Many thanks!

[#2 · Accepted solution]

Hi there.

I'm sorry to see your line is banded at 67mbps.

Unfortunately it's not a straightforward task as the process we have to reset a line is just a trial, and DLM resets are usually only actioned after the resolution of a fault.

However, I've sent an e-mail over to one of my colleagues who's relatively close to the trial to request a reset nonetheless. If it's successful I'd expect your line to sync higher by the end of next week.

Sorry that this isn't a definitive answer.

Let us know how you get on.

[#3]

Thank you for the reply and trying for me even though it isn't currently normally allowed under these circumstances.

I will let you know if anything changes.

If your colleague isn't able to do it at the moment, do you know if the trial will become available to request without having a fault at some point?

Many thanks again much appreciated.

[#4]

If your colleague isn't able to do it at the moment, do you know if the trial will become available to request without having a fault at some point?

I imagine that'd be possible when/if the process comes out of the trial.

However I'm afraid I'm not able to confirm either way.

Keep us posted.

[#5]

Hi Gandalf,

I'm happy to report that your colleagues request worked and I'm back up to 74mb down 

Once again many thanks for your help with this!

Kind regards,

Dan

[#6]

To quote Hannibal.