I wont rest until this message goes away from BT dsl checker

[#1]

We'll do our best to fix this.

[#2]

Morning Anoush 

Is there any update mate looks like nothing been done still saying ''there is currently a broadband cease on dsl checker'' 

[#3]

Hi Paul.

I've chased this up with our suppliers and I've been advised that the cease order is cancelled in the Openreach systems, but it's still showing as committed in the BT applications, which explains why you're still seeing an open order on the BT Broadband Availability Checker.

I've been assured that the cease won't complete in the BT applications due to the fact it's cancelled in the Openreach systems.  The adviser has sent an escalation email to their orders team to get it manually closed off and we've been advised to review on the 26th.

[#4]

Afternoon Anoush

Thank you for the speedy reply back 

That has put my mind at rest  

Paul 

[#5]

No problems Paul.

Fingers crossed nothing further unexpected happens.

Anoush

[#6]

I will let you know during Thursday if I lose fibre service

Paul

[#7]

Thanks Paul.

Hopefully not.

[#8]

Good news Anoush 

That cease message has gone now 

I have attached a new screenshot showing dsl checker 

Paul 

[#9 · Accepted solution]

Great success!
I’m glad we got there in the end Paul, and thanks for the update.
Let us know if you ever need any further help.

[#10]

Hello Anoush 

Your welcome to close down all open tickets on my plusnet account 

Once again thank you for the excellent support 

Enjoy rest of your week 

Paul 

[#11]

Cool, I've closed the tickets for you now. Sorry I didn't do this sooner, it was on hold so it didn't fall into my workflow.

No problems at all and you too!

Anoush

[#12]

I'm hoping team member called Anoush picks this up talktalk placed the wrong order on there system as im having a second phone line installed from talktalk however first order has triggered an open order against my plusnet line talktalk say this has been cancelled from there side but on DSL CHECKER still saying I have an open order which is due to complete on 20th November I have attached screenshot showing this from DSL CHECKER. Looks like your provider may have to step in again to have this order cancelled or application error again  i'm sorry about this Anoush 

I look forward to receiving your reply

Paul 

[#13]

Hi Paul.

I've asked our suppliers to cancel the order from their side.

They've raised a formwize to the relevant team and we've been advised to review back on the 8th.

[#14]

Thank you anoush looks like something been done I can no longer see open order on dsl checker but broadband cease message is still showing.

Paul