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I shouldn't be charged surely?

Jenniferhirsh
Newbie
Posts: 2
Registered: 09-02-2017

I shouldn't be charged surely?

I have recently moved but I haven't been able to use my fibre broadband for 2 weeks due to a technician needed to put in the phone line. Survey I shouldn't be charged for a service I haven't been able to use?? I've had to buy additional Internet from my mobile provider which isn't cheap!
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: I shouldn't be charged surely?

Hi there,

 

Once a house move order completes we should refund the downtime between the previous service stopping and the new one starting. Has the order completed now?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Jenniferhirsh
Newbie
Posts: 2
Registered: 09-02-2017

Re: I shouldn't be charged surely?

Thanks for your reply. I am currently waiting on a engineer to come and install a phone line which isn't due until the 15th. I understand it is due to bt and not plusnet but I was unaware of the refund due to not using your service so I am happy with that. Thank you for your quick response.