I need urgent help
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I need urgent help
19-11-2016 11:08 AM
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Like everyone else on these forums I'm getting packet loss between 1% and up to 33% which makes gaming and streaming near impossible. Why are plus net ignoring an obvious issue with their servers if everyone gets packet loss on fibre? I have done ping test multiple times and I am getting consistent packet loss regardless of what server I choose. Could someone help or shed light on the problem?
Re: I need urgent help
29-12-2016 10:39 AM
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I wouldn't bother, I have two complaints open with them. They only ignore anything you say and blame open reach or just don't reply.
I agree with you the issue is in their systems somewhere, never had any issues on other ISPs.
I'm just going to keep trying and trying then after 8 weeks you can take them to the Ombudsman where I'll have to request they cancel my broadband contract as its not fit for purpose.
Best thing is to get a complaint in nice and early. The earlier you complain the earlier you can escalate it and the earlier you might be able to leave.
The link to complain is https://www.plus.net/help/legal/complaints-code-of-practice/
We'll do you proud eh?
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