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I need PN to look into this

jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

I need PN to look into this

I have done a few things to test the water with another isp,what i have been told is that PN have not updated their records to show that i even have a phoneline & broadband,can someone look at this for me.Huh

https://www.flickr.com/photos/james_bingham/
9 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 675
Thanks: 168
Fixes: 29
Registered: 17-10-2015

Re: I need PN to look into this

Hi Smiley

 

I've just taken a look and the address your line is registered under with Openreach matches the one we have on your account, this line is showing an active FTTC connection under the same address.

 

I've sent you an email from your account with the full address we have for you which is the same as what Openreach hold Smiley 


 Paul Tarr
 Plusnet Network Operations
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: I need PN to look into this

Thanks for that,can i send you a message about the update on this postcode.

https://www.flickr.com/photos/james_bingham/
Plusnet Staff
Plusnet Staff
Posts: 675
Thanks: 168
Fixes: 29
Registered: 17-10-2015

Re: I need PN to look into this

Sure thing, if you need it updating let me know and we'll get it sorted Smiley 


 Paul Tarr
 Plusnet Network Operations
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: I need PN to look into this

how do i message you

 

https://www.flickr.com/photos/james_bingham/
Community Veteran
Posts: 38,460
Thanks: 1,027
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Registered: 15-06-2007

Re: I need PN to look into this

click on his user name

jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: I need PN to look into this

Thanks oldjim sortedSmiley

https://www.flickr.com/photos/james_bingham/
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: I need PN to look into this

Thank you Darkfire for phoning me.Smiley

https://www.flickr.com/photos/james_bingham/
Plusnet Staff
Plusnet Staff
Posts: 675
Thanks: 168
Fixes: 29
Registered: 17-10-2015

Re: I need PN to look into this

No problem, much easier with address issues to actually talk about the problem, simple fix though Smiley 


 Paul Tarr
 Plusnet Network Operations
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: I need PN to look into this

I have just found out for anyone looking into this,BT Openreach Database is updated by them on the 24th of every month.Smiley

https://www.flickr.com/photos/james_bingham/