I need PN to look into this
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I need PN to look into this
18-06-2016 4:13 PM
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I have done a few things to test the water with another isp,what i have been told is that PN have not updated their records to show that i even have a phoneline & broadband,can someone look at this for me.
Re: I need PN to look into this
18-06-2016 4:32 PM
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Hi
I've just taken a look and the address your line is registered under with Openreach matches the one we have on your account, this line is showing an active FTTC connection under the same address.
I've sent you an email from your account with the full address we have for you which is the same as what Openreach hold
Re: I need PN to look into this
18-06-2016 4:36 PM
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Thanks for that,can i send you a message about the update on this postcode.
Re: I need PN to look into this
18-06-2016 4:40 PM
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Sure thing, if you need it updating let me know and we'll get it sorted
Re: I need PN to look into this
18-06-2016 4:41 PM
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how do i message you
Re: I need PN to look into this
18-06-2016 4:42 PM
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click on his user name
Re: I need PN to look into this
18-06-2016 4:47 PM
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Thanks oldjim sorted
Re: I need PN to look into this
18-06-2016 4:48 PM
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Thank you Darkfire for phoning me.
Re: I need PN to look into this
18-06-2016 4:50 PM
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No problem, much easier with address issues to actually talk about the problem, simple fix though
Re: I need PN to look into this
20-06-2016 3:37 PM
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I have just found out for anyone looking into this,BT Openreach Database is updated by them on the 24th of every month.
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