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I'm paying £19.99 for a package that cost £14.99 ???

Community Veteran
Posts: 38,460
Thanks: 1,032
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Registered: ‎15-06-2007

Re: I'm paying £19.99 for a package that cost £14.99 ???

But the IP profiles are as they will clearly indicate whether the customer is on 80/20 or 40/2
Community Gaffer
Community Gaffer
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Registered: ‎05-04-2007

Re: I'm paying £19.99 for a package that cost £14.99 ???

They are on 80/20. They have been on 80/20 since signing up, no changes have been made to their account.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
cedlor
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Registered: ‎02-04-2015

Re: I'm paying £19.99 for a package that cost £14.99 ???

Quote from: lxkid
, I might be mistaken tho.
So today I'm get 38 down and 1.9 up ....
Confused.

In my mind it still begs the question why are his speeds so low  if he is on 80/20
Are you using a wired or wireless connection?


Sorry  thought that was a speed test  lxkid    please can you do some speed tests
Community Gaffer
Community Gaffer
Posts: 17,713
Thanks: 702
Fixes: 167
Registered: ‎05-04-2007

Re: I'm paying £19.99 for a package that cost £14.99 ???

I think that's more what they were told on the phone, rather than the speeds they are actually getting.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
cedlor
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Registered: ‎02-04-2015

Re: I'm paying £19.99 for a package that cost £14.99 ???

Yes Chris - sorry - You were too quick for me I had just spotted it and tried to change my post  crossout didnt work - I will have another go