I'm paying £19.99 for a package that cost £14.99 ???

[#1]

But the IP profiles are as they will clearly indicate whether the customer is on 80/20 or 40/2

[#2]

They are on 80/20. They have been on 80/20 since signing up, no changes have been made to their account.

[#3]

Quote from: lxkid

, I might be mistaken tho. So today I'm get 38 down and 1.9 up .... Confused.

In my mind it still begs the question why are his speeds so low  if he is on 80/20
Are you using a wired or wireless connection?


Sorry  thought that was a speed test  lxkid    please can you do some speed tests

[#4]

I think that's more what they were told on the phone, rather than the speeds they are actually getting.

[#5]

Yes Chris - sorry - You were too quick for me I had just spotted it and tried to change my post  crossout didnt work - I will have another go