I'm paying £19.99 for a package that cost £14.99 ???
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I'm paying £19.99 for a package that cost £14.99 ???
04-02-2016 12:59 PM
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So has everything changed with out my knowledge ?? The package and prices I should of been on ?
Re: I'm paying £19.99 for a package that cost £14.99 ???
04-02-2016 1:02 PM
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Re: I'm paying £19.99 for a package that cost £14.99 ???
04-02-2016 1:03 PM
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The £14.99 is the Unlimited Fibre package (up to 38mb).
Plusnet are not allowed to change your package without your consent.
NE
Re: I'm paying £19.99 for a package that cost £14.99 ???
04-02-2016 1:08 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: I'm paying £19.99 for a package that cost £14.99 ???
04-02-2016 1:09 PM
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So today I'm get 38 down and 1.9 up .... But for the last year my upload has been between 15 &19 and down between 22-49 so something has changed.
Confused.
Re: I'm paying £19.99 for a package that cost £14.99 ???
04-02-2016 1:13 PM
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What speeds are you seeing when you do a speedtest?
Re: I'm paying £19.99 for a package that cost £14.99 ???
04-02-2016 1:17 PM
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Re: I'm paying £19.99 for a package that cost £14.99 ???
04-02-2016 1:20 PM
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The package you are on is called Plusnet Unlimited Fibre, this is the equivalent to our current Unlimited Fibre Extra package and offers the same speeds, both are £19.99.
The confusion is that since then we've had a new package call Unlimited Fibre (note that it's doesn't have the word Plusnet at the start) and this is £14.99 but offers the lower speeds.
Re: I'm paying £19.99 for a package that cost £14.99 ???
04-02-2016 1:22 PM
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Re: I'm paying £19.99 for a package that cost £14.99 ???
04-02-2016 1:24 PM
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Re: I'm paying £19.99 for a package that cost £14.99 ???
04-02-2016 1:25 PM
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Re: I'm paying £19.99 for a package that cost £14.99 ???
04-02-2016 1:29 PM
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Re: I'm paying £19.99 for a package that cost £14.99 ???
04-02-2016 1:35 PM
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Re: I'm paying £19.99 for a package that cost £14.99 ???
04-02-2016 1:37 PM
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Re: I'm paying £19.99 for a package that cost £14.99 ???
04-02-2016 1:38 PM
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