cancel
Showing results for 
Search instead for 
Did you mean: 

I'm being over-charged on the agreed amount for new contract

irritablegit
Rising Star
Posts: 79
Thanks: 7
Fixes: 1
Registered: ‎28-03-2009

I'm being over-charged on the agreed amount for new contract

I'm fed up with waiting for someone to answer the phone or the chat when I try to complain, so here it is for the Plusnet staff to see.

 

This is what was agreed in November 2018 ...

£27.99 18 month contract 66MB broadband and line rental (no activation fee) "BLACK FRIDAY SPECIAL"
However, I'm being charged £39.98 per month.  I only agreed to switch because £27.99 was the price.


Please refund the excess immediately and ensure I'm billed the correct amount for the remainder of the contract.

 

3 REPLIES
irritablegit
Rising Star
Posts: 79
Thanks: 7
Fixes: 1
Registered: ‎28-03-2009

Re: I'm being over-charged on the agreed amount for new contract

A couple of minutes after posting the above, someone actually answered the phone …

BUT 20 minutes after posting, still no-one had responded on the chat …

 

Anyway, [CSA Removed] has the billing problem in hand, so thank you

Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.

PJW
Dabbler
Posts: 12
Thanks: 2
Registered: ‎27-10-2014

Re: I'm being over-charged on the agreed amount for new contract

You're not alone in being overcharged after a new contract renewal. Both myself and my Son have experienced the same problem! I believe my issue has been resolved but have been unable to get through to PN to report his issue (Live Chat not available......again) and 20 minute wait on the phone..... again. I wonder how many others are affected?

Plusnet Help Team
Plusnet Help Team
Posts: 900
Thanks: 188
Fixes: 59
Registered: ‎26-03-2018

Re: I'm being over-charged on the agreed amount for new contract

Hi @irritablegit,

 

I'm sorry that your bills were incorrect and for the trouble that you had getting through to us over the phone and via live chat. I'll pass on feedback about your poor experience here. I'm pleased to hear that our customer service team now have this in hand.

 

@PJW, I'm sorry that you've had similar issues in terms of your bills being incorrect and being unable to get hold of an advisor. I've checked your account and I can confirm that our customer service team now have ownership of this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team