I hope I'm not going to regret leaving Rupert
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- Re: I hope I'm not going to regret leaving Rupert
I hope I'm not going to regret leaving Rupert
25-09-2016 8:49 PM - edited 25-09-2016 8:50 PM
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I've had plusnet around a week now, I know it's still within its 10 days 'training' period, but my speed is just terrible at the moment.
If you just looked at the speed test you wouldn't even think it was a fiber connection, let alone the same line Rupert and his team at Sky were giving me speeds of around 35mb DL and 10mb UL just last week. I'm starting to get a bit worried now that I've made a big mistake.
Re: I hope I'm not going to regret leaving Rupert
25-09-2016 8:56 PM
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Showing a slight improvement 20mins later
Re: I hope I'm not going to regret leaving Rupert
25-09-2016 9:05 PM
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With ping times like that, you have a serious problem. Try and raise a fault, if you can get someone to answer the phone.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: I hope I'm not going to regret leaving Rupert
25-09-2016 9:16 PM
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Re: I hope I'm not going to regret leaving Rupert
25-09-2016 9:31 PM
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Support really is terrible at the moment, god knows why... i really hope someone from plusnet can help you when or if they read this post tomorrow that is shocking connection.
Re: I hope I'm not going to regret leaving Rupert
25-09-2016 10:56 PM
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samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: I hope I'm not going to regret leaving Rupert
25-09-2016 11:12 PM
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@rongtw it's on the BT broadband availability check results page!
Re: I hope I'm not going to regret leaving Rupert
25-09-2016 11:23 PM
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I've just tried that link, I'm not getting anything like the speeds I should be.
They can't use the excuse that it's like quality or distance from the exchange either as its fiber so shouldn't lose anything and the fact I've actually had a decent connection on the same line before.
Only think I can think of is I'm using the bt open reach cable I had in before rather than the new one supplied?
Re: I hope I'm not going to regret leaving Rupert
25-09-2016 11:26 PM
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You can raise a fault online at https://faults.plus.net - so there's no need to have to call into us. Once we receive your fault request, we'll complete some testing on your line and be in touch.
Re: I hope I'm not going to regret leaving Rupert
25-09-2016 11:28 PM
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@stevo871 it's distance from the cabinet that matters with fibre and the signal drops pretty rapidly the further away you are from it.
Re: I hope I'm not going to regret leaving Rupert
25-09-2016 11:30 PM
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Re: I hope I'm not going to regret leaving Rupert
25-09-2016 11:31 PM
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Re: I hope I'm not going to regret leaving Rupert
26-09-2016 7:26 AM
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samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: I hope I'm not going to regret leaving Rupert
26-09-2016 1:40 PM
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Hi @stevo871
The fault checker hasn't been completed fully, can you double check you've answered all the questions as it's not come through to us yet.
Although looking at your usage, it appears you're using the connection extremely heavily so you should try stopping anything downloading before running a speed test. For example, yesterday there was over 260GB of usage, with 16GB regularly being downloaded each hour, doing this will mean there isn't any available bandwidth for your speedtests.
Re: I hope I'm not going to regret leaving Rupert
26-09-2016 7:28 PM
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The heavy usage will be because I've set up Google drive to sync with my Discstation. I had it paused at the time of the Speedtests and I've kept pausing it to spread it out over a number of days to do it's initial sync. It'll be using much less ones it's in sync. I'll have to see if the Discstation has a speed limit to stop it hogging resources.
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