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I have no

John40
Hooked
Posts: 6
Thanks: 1
Registered: ‎05-12-2021

I have no

Not had internet since yesterday afternoon in Lincoln is there a problem.
6 REPLIES 6
jab1
Aspiring Legend
Posts: 10,281
Thanks: 3,375
Fixes: 121
Registered: ‎24-02-2012

Re: I have no

@John40 Welcome to the forums. You say you have no internet. What colour are the lights on the Hub, and what self-help have you undertaken. A few more details may enable other Community members, and Plusnet Help Team  staff to help you.

John
John40
Hooked
Posts: 6
Thanks: 1
Registered: ‎05-12-2021

Re: I have no

They are all green accept the internet and that one is red.
jab1
Aspiring Legend
Posts: 10,281
Thanks: 3,375
Fixes: 121
Registered: ‎24-02-2012

Re: I have no

OK, have you done anything like rebooting the Hub, for instance, although that may not help, in this case?

Can you post a screenshot of your Hubs Help Desk page?

John
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,404
Thanks: 479
Fixes: 119
Registered: ‎07-12-2017

Re: I have no

Hiya @John40, I'm really sorry for the issues with your service!

 

I've had a check and it looks like your connection is now back up and running again, which is good to see. Looking at the logs, it looks like your router was trying to connect with the wrong password.

 

Should you have any further queries at all, please do just get back to us.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
John40
Hooked
Posts: 6
Thanks: 1
Registered: ‎05-12-2021

Re: I have no

I don't know why it should have done it as it was working ok then it just stopped working. It had not been touched and it was all changed all by itself. The lad I spoke to was brilliant.
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,404
Thanks: 479
Fixes: 119
Registered: ‎07-12-2017

Re: I have no

Thanks for getting back to me. I am sorry for the problems caused but pleased you're happy with the support and will pass on the feedback internally.

 

Please let us know should you need any further support.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team