Huge drop off in broadband speed
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Re: Huge drop off in broadband speed
20-07-2021 7:52 PM
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Re: Huge drop off in broadband speed
20-07-2021 8:27 PM
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That worked and got us back to 15Mbps which is great. I'd like to get the full 20-30 but due to the pandemic I don't want an engineer in the house right now. Is it possible to pause the visit until a later date? What would they do in person that can't be done remotely, inspect the socket/hub?
Thanks for your help anyway.
Re: Huge drop off in broadband speed
20-07-2021 8:49 PM
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Excellent! I'm happy to see you've got a faster speed now. If we book an engineer visit and you're not comfortable with an engineer visiting you yet, the engineer should be able to do what they can to investigate from the outside, but they may not be able to carry out a thorough investigation without getting to your master telephone socket.
They'd generally like to do end to end testing from the master socket to try to pinpoint a problem on the line.
As you've had your router a good amount of time now, I can arrange for us to send you a replacement if you'd want? That'll at least rule out or confirm an issue with your existing router and the posty can just drop it through the door for you.
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