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Hub1 keeps disconnecting

Chalkyman
Hooked
Posts: 6
Registered: 19-01-2016

Hub1 keeps disconnecting

Got fibre a few weeks ago, and connection has been rock solid.

Since thunder and lightening storm the other night, the hub1 keeps disconnecting, sometimes after 5 minutes, sometimes after an hour.

Is this a problem with the hub1 or a problem at the exchange / cabinet.

Nothing else has chnaged in the house, and the internet has become unusable.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,647
Thanks: 534
Fixes: 205
Registered: 01-01-2012

Re: Hub1 keeps disconnecting

I'm just running a few tests on your line.

[edit]

It certainly is dropping. Based on the info I'm going to send you a new Hub One just to be on the safe side.

image14703093262235

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Chalkyman
Hooked
Posts: 6
Registered: 19-01-2016

Re: Hub1 keeps disconnecting

Thanks, once the new hub1 arrives i will let you know how things go

Chalkyman
Hooked
Posts: 6
Registered: 19-01-2016

Re: Hub1 keeps disconnecting

Hub1 replacement plugged in, but still keep getting disconnected. Anything else i need to check ?