Hub one reverts to previous username
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Hub one reverts to previous username
22-03-2016 12:53 PM
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After setting it up and entering my username and password it was all up and working but then after a short while the router reverted to the original username.
In this instance it's not a problem as I've tested what I wanted to but for future reference am I correct in thinking that a Hub One will do this from time to time. Is there anyway to stop it doing this?
I saw mention of similar in the HH5 thread https://community.plus.net/forum/index.php/topic,135840.msg1232759.html#msg1232759
Re: Hub one reverts to previous username
22-03-2016 1:56 PM
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It's not actually a problem as each router is linked to the account it was dispatched for for the purpose of auto-configuration.
So what you saw was our TR069 platform matching the original account against the serial number for that particular router.
Re: Hub one reverts to previous username
22-03-2016 2:05 PM
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That makes sense however does the system keep trying to periodically update the details to match the original account? If so then presumably the routers are effectively locked to the original connection and can't be used elsewhere.
I also noted that once my connection connected using the original details it disconnected the other line, presumably it understandably doesn't want two connections using the same details or there is an issue with static ips.
mav:quote
Re: Hub one reverts to previous username
22-03-2016 2:08 PM
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- disable TR069 (as he is happy doing the settings manually),
or - could you update the TR069 database to associate the account of 'Ollie222' to the router's serial number ?
Re: Hub one reverts to previous username
22-03-2016 2:16 PM
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Disabling the TR069 for this router would be useful as it would allow the router to be tested on other connections?
mav:quote
Re: Hub one reverts to previous username
22-03-2016 2:33 PM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Hub one reverts to previous username
22-03-2016 2:42 PM
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Re: Hub one reverts to previous username
22-03-2016 3:00 PM
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Quote from: pjmarsh Can't you do that from the portal (login required) yourself?
Phil
Thanks for that, I'd never seen that page before and even knowing about it now I can't find a link to it from inside the member centre.
I do have access to the original account that the router came from as it's a business account that I admin. We had problems with the connection and Plusnet sent another router out which didn't fix the issue immediately but then the problem went away shortly afterwards. I'm was trying to test to see if the original router was actually at fault or not.
I have logged into the account the router came from and disabled the auto setup on it. It's worth noting that as soon as you do this it disconnects the router on the original line even if it's working with the correct credentials.
Thanks for the help everyone, it's been very useful.
Re: Hub one reverts to previous username
22-03-2016 3:04 PM
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- Re: Hub one reverts to previous username