Hub one VPN issues
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31-07-2017 12:32 PM
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Plusnetting for a few months now with no issues, in the last week or so I’m unable to wirelessly VPN (CISCO AnyConnect client) on a Hub one router. Have called the support team but hit a brick wall of anything and everything related to VPN is unsupported. Anywhere else it works fine no problem and if I hard wire at home it works fine – anyone else come across this fault/issue ?
Fixed! Go to the fix.
Re: Hub one VPN issues
31-07-2017 12:43 PM - edited 31-07-2017 12:46 PM
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Can you tell us what firmware version is installed on your Hub One?
I believe Plusnet are in the process of pushing out a new firmware update. If you have the new version (I think it is 4.7.5.1.83.8.237.2.2), perhaps you have discovered a bug?
Re: Hub one VPN issues
31-07-2017 12:56 PM
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Hi Bill888, thanks for the quick response, will check once i get home and update. i did mention that to the technical support team that its could be related to new firmware update; but they refused to comment of SW roll outs and would not entertain any questions related to SW rollback.
should the issue be related to a bug with the new SW - what options do i have ?
Re: Hub one VPN issues
31-07-2017 1:25 PM
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My Hub 1 has been somehow been marked by PN as ceased so I don't get updates. The Cisco AnyConnect software I use (3.1.05182) works perfectly with the Hub 1 version - I'll check the Hub 1 sofware version when I get home
Re: Hub one VPN issues
31-07-2017 1:34 PM - edited 31-07-2017 7:46 PM
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Finding a solution could be difficult if it is a software bug. It could be a firewall bug.
You could check whether the issue appears on both 2.4 and 5 GHz wireless by splitting the wireless SSID network names:
https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/td-p/1351950
Re: Hub one VPN issues
31-07-2017 2:35 PM
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anything is worth a try, will test once i get home - cheers.
Re: Hub one VPN issues
31-07-2017 3:45 PM
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Have a look at this rather old BT forum thread:
31-07-2017 5:58 PM
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@bill888 - the thing here is that the Cisco VPN was working but it looks like something has changed which now stops it working for @zafaranwar12.
To confirm the version of Cisco I'm using for work works fine on both the 5Ghz, 2GHz and wired when using a Hub 1 which is at Software version 4.7.5.1.83.8.226 (Last updated 11/02/17)
Steve
Re: Hub one VPN issues
31-07-2017 6:19 PM
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just tried now and it seems to be working .. have not changed any settings. Software version on my router is 4.7.5.1.83.8.226
Re: Hub one VPN issues
31-07-2017 8:00 PM - edited 31-07-2017 8:01 PM
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Don't you just love computers
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