Hub dropping out

[#1]

Since our system going live on 24th nov 20, our router loses connection to the broadband constantly, I initially thought this was a WiFi issue and separated the 5g and 2.4g said but it still drops the connection on wired as well as wireless devices. Any advice gratefully received!

[#2]

Hi @Waynedscott1969
As the connection is dropping I recommend you follow the trohbleshooting process at:
https://faults.plus.net
Dependning on the results of the process, a fault will be raised with Plusnet.
Regards
Richard

[#3]

Hi There,

I did try all of the items mentioned and a few others besides, 

I also logged an issue with Plusnet, and am still awaiting a tech call, over a week later.. We have had a couple of bank holidays in between though. 

The issue seems to be this: -

(227627.230000) PPP LCP Send Termination Request [User request]

which results in the system dropping out. 

Plusnet can see this, have checked the line and found no faults. 

Any words of wisdom gratefully received, it's dropped out 5 times today.. 

Ta

Wayne