Hub dropping out
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Hub dropping out
23-12-2020 1:35 AM
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Since our system going live on 24th nov 20, our router loses connection to the broadband constantly, I initially thought this was a WiFi issue and separated the 5g and 2.4g said but it still drops the connection on wired as well as wireless devices. Any advice gratefully received!
Re: Hub dropping out
23-12-2020 9:34 AM
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As the connection is dropping I recommend you follow the trohbleshooting process at:
https://faults.plus.net
Dependning on the results of the process, a fault will be raised with Plusnet.
Regards
Richard
Re: Hub dropping out
29-12-2020 4:25 PM
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Hi There,
I did try all of the items mentioned and a few others besides,
I also logged an issue with Plusnet, and am still awaiting a tech call, over a week later.. We have had a couple of bank holidays in between though.
The issue seems to be this: -
(227627.230000) PPP LCP Send Termination Request [User request]
which results in the system dropping out.
Plusnet can see this, have checked the line and found no faults.
Any words of wisdom gratefully received, it's dropped out 5 times today..
Ta
Wayne
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