Hub One dropping connection & blue light going off
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Hub One dropping connection & blue light going off
09-06-2021 4:00 PM
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Re: Hub One dropping connection & blue light going off
10-06-2021 10:57 AM - edited 10-06-2021 10:59 AM
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Thanks a lot for reaching out and I'm sorry to hear about the disconnections on your line, these are also apparent on our end. I've run some tests which have found a possible fault with the network, and an engineer would be required to investigate further. Before raising this though, we need to ensure that the source of the issue is not internal.
I've sent you an email with some troubleshooting steps that you can take to see if helps, if not, please raise a fault by going onto faults.plus.net.
NOTE: When troubleshooting, if you can, please use the test socket, this is found by removing the face plate on your master socket.
I've popped our test results on this post for your reference.
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