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How to get banding removed

FIXED
zpeterk
Grafter
Posts: 405
Thanks: 1
Registered: ‎14-04-2007

How to get banding removed

My profile was always around 80 and then we had a lots of power cuts and I think it got banded at 60, it has been like this for some time. My daughter is coming home soon and it would be great to get the full speed back.

The HG612 has been up for 120 days and and not resynced since the 31st of December, it now has a UPS to prevent disconnections and I have all the DSLstats going back to 2019 when it synced at 80.

It would appear you can't raise a ticket anymore and no one answers the phone so what do you do?

2 REPLIES 2
LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: How to get banding removed

Fix

Thanks for getting in touch, @zpeterk.

 

Apologies for any difficulties getting through, I appreciate lines have been busy.

 

I've raised this as a request for you. There is also a note on the ticket for your attention.

 

Please do not hesitate to come back to us via the ticket if you have any further queries.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
zpeterk
Grafter
Posts: 405
Thanks: 1
Registered: ‎14-04-2007

Re: How to get banding removed

Thanks for sorting this out guys, now connected at 76mb