How to find my FTTC Line-speed please?
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- How to find my FTTC Line-speed please?
24-10-2016 2:19 PM
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I have Plusnet FTTC for two years now with ECI Modem and seperate Router, with typical throughputs of 52Mbits download, 12Mbits upload and 30ms Latency. However I recently discovered that my download throughput has dropped to around 43Mbits while my upload and Latency staying similar to before. Is there any way in the Plusnet's Member site I can find my download "Line-speed" at all so that I can relate to this suddenly dropping in my dowldoad speed?? I was trying to find that in my member's site without too much success!
Fixed! Go to the fix.
Re: How to find my FTTC Line-speed please?
24-10-2016 2:31 PM
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https://www.plus.net/my.html?action=data_transfer_speed
Should do it - I hope
Re: How to find my FTTC Line-speed please?
24-10-2016 3:02 PM - edited 24-10-2016 3:03 PM
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I think that's only an historical value, dating from whenever the line was last tested.
If you do the BTW performance test and click on "Further Diagnostics" on the results page, it will compare your actual throughput with your IP profile, which should correspond (or nearly so) to your expected line speed. It will also deposit a record of your results on a server where PlusNet people can look it up, if it turns out to be a fault.
The only place to get your actual sync speed is from inside your router modem. PN people can see it from their end but they will only look if you raise a fault report.
Re: How to find my FTTC Line-speed please?
24-10-2016 3:06 PM
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Not quite right - that is, or is supposed to be, a mirror of the IP profile to limit the effective speed
However it isn't apparently used on the new network so the direct link to the BT Speedtest is more certain to be accurate
Re: How to find my FTTC Line-speed please?
24-10-2016 3:10 PM
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Although the link provided by adagio will provide the profile shown on the account, that shouldn't be capping your speed at all as you're on the new network with a dynamic IP.
It would probably be best to go off of the wholesale profile to get a rough idea of the sync speed (It's currently 45.2Mbps) here: http://speedtest.btwholesale.com/
Re: How to find my FTTC Line-speed please?
24-10-2016 3:32 PM - edited 24-10-2016 3:33 PM
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@Oldjim I don't think it even does that any more - I'm on the old network (gateway pcl-bng02) and mine has been saying 37 for the last few weeks but my IP profile is currently 38.67 (I'm on the 40/2 package) according to the BTW test.
Well I said PlusNet could tell you
If 45.2 is below the minimum expectation for your telephone number according to http://dslchecker.bt.com/ then you can reasonably report a fault. But if it's within the acceptable range, BT will probably just shrug their shoulders.
Re: How to find my FTTC Line-speed please?
24-10-2016 3:34 PM
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@bobminors as I said - or is supposed to - the number of times it hasn't updated because of a missed delta report is a major gripe on here
Re: How to find my FTTC Line-speed please?
25-10-2016 11:16 AM
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As mentioned, the profile shown there is irrelevant on the new network and the link isn't viewable unless you have a specific link to it.
Re: How to find my FTTC Line-speed please?
25-10-2016 12:02 PM
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Thank you for providing the "Current Line-speed" link of Plusnet, which requires to sign-in to the member's area. According to the link that you provided, my "current line-speed" is around 45.2Mbs download, INSTEAD of my previous 52Mbs downstream throughput. Even the BT's Line-Test Performance was saying that my current Downstream IP Profile is around 43.77Mbs INSTEAD of my previous 53Mbs+ downstream IP Profile. So in theory I have suddenly had a Downstream IP Profile LOSS of around 9Mbs approx. in speed. Is this due to Plusnel switched me to their new network, extra noises on my line (impacted), or my Router may requires a reset etc??? Apart from that my overall FTTC connections are O.K.
Should I raise this "Line-Speed" issue to Plusnet???
Re: How to find my FTTC Line-speed please?
25-10-2016 12:08 PM
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The speed drop won't be due to anything we've done.
I'd recommend raising a fault here so we can get that looked into.
Re: How to find my FTTC Line-speed please?
25-10-2016 2:50 PM
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Matthew Wheeler
Plusnet Help Team,
I have raised a TICKET according to your "Link" provided and answered ALL the related Questions as well! Hopefully my DL Speed-drops could be resolved by your team.
Thanks
Re: How to find my FTTC Line-speed please?
25-10-2016 2:51 PM
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Re: How to find my FTTC Line-speed please?
30-10-2016 12:03 PM
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Matthew,
Upto this Sunday (30-10-2016) I still have not received ANY correspondence from your Customer Service/Technical Team regarding to my Downstream-Speed issue as described in this post! Could you find out why for me or alternatively give me it it still job in progress by your team???
Thanks
Re: How to find my FTTC Line-speed please?
30-10-2016 3:56 PM
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Matthew,
I believed that one of your CS/Team people did call me this Sunday(30-10-2016) around 4PM, but I mistook that was a "cold-call" and replaced my phone! I am sorry and could you arrange your CS/Technical team to rind me again please???
Much thanks
31-10-2016 12:51 PM
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I have received your CS/Technical Team e-mail today suggesting what I should check my connection first!
After rebooting my BT's ECI Modem (Not my Router) by power-recycling, which meant being connected to a new Gateway now, my DL's throughput LOW speed issue has been resolved! At present I'm getting DL's throughput of > 56Mbps, UL's throughput of >12Mbps, and Latency <20ms when tested it several times with your suggested BT Wholesale Broadband Performance Tests at these times. So I have closed my "Question" in the relative link and thank you for helping!!
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- How to find my FTTC Line-speed please?