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How to close a question so I can create a new one about no extension kit

daveplus
Rising Star
Posts: 143
Thanks: 15
Registered: 25-08-2010

How to close a question so I can create a new one about no extension kit

I have 4 questions open (which I have now discovered is the maximum) and want to close one so I can raise a question on why the BT engineer did not have my request for an extension kit on his docket. How do I do that?
Thanks
Dave
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: How to close a question so I can create a new one about no extension kit

given that you probably didn't open them - you can't
why not add it to the most appropriate ticket
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: How to close a question so I can create a new one about no extension kit

If you opened them then you can close them, if they were opened by us or our systems then only we can close them.
The extension kit *was* on the order, I've got that open in front of me at the moment. If you update the provisioning ticket where the orders have been discussed they should be able to help too.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
daveplus
Rising Star
Posts: 143
Thanks: 15
Registered: 25-08-2010

Re: How to close a question so I can create a new one about no extension kit

Thanks Chris, I have done that.
Dave