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How to check for network outage or fault in area?

RealAleMadrid
Seasoned Champion
Posts: 1,887
Thanks: 814
Fixes: 41
Registered: ‎07-07-2009

Re: How to check for network outage or fault in area?

@afameen  If you are transferring your phone number to BT that will cease your Plusnet service so you shouldn't need to tell Plusnet. Just make sure there are no early termination fees on your final bill which will not be produced until about 3 weeks after you have left.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 23,663
Thanks: 8,466
Fixes: 1,383
Registered: ‎21-04-2017

Re: How to check for network outage or fault in area?

Thanks for getting back to me @afameen

I've put a marker on your account for us to waive termination fees when we generate your final bill, providing your account's cancelled within the next 30 days. If you need longer let me know, or if BT don't takeover your existing phone line and just install FTTP without a phone number, I'd recommend calling us back so we can cancel your account manually. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team