cancel
Showing results for 
Search instead for 
Did you mean: 

How long until I get full speed?

yorkshirepud10
Newbie
Posts: 7
Registered: 02-05-2015

How long until I get full speed?

I recently upgraded to fibre broadband. BT engineer came out yesterday and installed fibre into my house. Everything is installed correctly, and I can connect onto the router (Wired and wireless)...but the speeds are woefully low!! Cry I was told I would get up to 80mb, but currently getting around 2mb!!!!!!! Is this rubbish about 10 days to settle correct? Or have I got issues with the broadband?
11 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: How long until I get full speed?

probably this needs updating https://portal.plus.net/my.html?action=data_transfer_speed please advise what it says
yorkshirepud10
Newbie
Posts: 7
Registered: 02-05-2015

Re: How long until I get full speed?

The details are attached. The BT engineer said my line was running about 78mbps download and 19mbps upload.
yorkshirepud10
Newbie
Posts: 7
Registered: 02-05-2015

Re: How long until I get full speed?

And now it has gone even slower! Nothing but problems so far with Plusnet!!!!!
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: How long until I get full speed?

It doesn't explain the 2Mb speeds but you do need the Plusnet profile updating
I suggest either call in or use the chat option
Are you testing the speed wired or wireless as the profile doesn't explain the rotten test results
You also need to take the further diagnostics option to get a bit more information
yorkshirepud10
Newbie
Posts: 7
Registered: 02-05-2015

Re: How long until I get full speed?

I ran test again with the results posted below. I cabled into router this time.
When running further diagnostics the other attachment comes up. I'm not too technical...
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: How long until I get full speed?

That explains things
The upload is now where it should be and the download is restricted by the Plusnet profile as suggested earlier
Regarding rubbish speeds on wireless - there are several possible reasons for this - how far was the computer from the router when using wireless and how many/type of walls were inbetween
yorkshirepud10
Newbie
Posts: 7
Registered: 02-05-2015

Re: How long until I get full speed?

I'll update profile as suggested, hopefully that will improve thing.
Couldn't be any closer to the router if I tried, got it sat on my knee whilst sorting it out.
When they say about 10 days until full speed, is this usually the case?
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: How long until I get full speed?

complete rubbish on fibre - you get the max speed immediately and then it may drop back a bit for stability
can you try changing the wireless channels and see if it helps
yorkshirepud10
Newbie
Posts: 7
Registered: 02-05-2015

Re: How long until I get full speed?

Thanks for your suggestions Jim, I spoke to them on the phone and all is working fine now after my profile was updated.
In terms of changing the routers channel, is there one that works best?
Wifi connection returns the below results...any suggestions?
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: How long until I get full speed?

it depends on the other channels in use - you could try this - it is the free version - http://www.techspot.com/downloads/5936-inssider.html
yorkshirepud10
Newbie
Posts: 7
Registered: 02-05-2015

Re: How long until I get full speed?

I've tried changing channels, and it's still extremely slow over wifi (about 1-2mbps), whereas when i plug my laptop into the router I get 38-39 mbps. Any more suggestions?