How long to speed upgrade
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How long to speed upgrade
01-02-2021 5:44 PM
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When is it likely to happen.
Many thanks in advance.
Re: How long to speed upgrade
02-02-2021 4:52 PM
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Still no speed increase, could someone from Plusnet please please answer the question, thanks.
Re: How long to speed upgrade
03-02-2021 12:12 AM
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Go to the help assistant at https://portal.plus.net/wizard/ and have a look through the open and closed tickets. Any indication of an upgrade date?
Re: How long to speed upgrade
03-02-2021 6:16 AM
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it will go even slower now, PlusNet use to be brilliant but not any more.
Re: How long to speed upgrade
03-02-2021 4:25 PM
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Re: How long to speed upgrade
03-02-2021 10:43 PM
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Upgrading from basic fibre to fibre extra takes 1 working day so something’s probably gone wrong.
Does your account show you’re on fibre extra now?
Re: How long to speed upgrade
05-02-2021 3:59 PM
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I'm in the same position - from what I was told on the phone on Tuesday the upgrade to Fibre Extra should have happened on Wednesday but there's no sign of anything happening yet. It's rather irritating as I also ordered a change of telephone plan which won't take effect until the broadband upgrade has gone through. Even more irritatingly the new services are showing on yesterday's bill but I'm not receiving the benefit.
Giving the tickets relating to the upgrade and change of plan a kick this morning hasn't provoked a response.
Re: How long to speed upgrade
05-02-2021 5:29 PM
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Re: How long to speed upgrade
05-02-2021 6:56 PM
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Hi @ChrisKent, thanks for getting in touch and I'm sorry to hear your latest re-contract doesn't sound to have gone so smoothly. I've looked into both your upgrade in product and call change query and although I can't confirming my findings via this support channel I've updated a ticket on your account I'll be personally monitoring moving forwards to help correct this for you which can be seen here.
Re: How long to speed upgrade
05-02-2021 7:02 PM
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Hi @duke8955, thanks for getting in touch and I'm sorry to hear you're upgrade to our higher fibre package doesn't sound to have happened so far. So we can take a look into this further for you, please can you drop us the username for your account over private message.
Re: How long to speed upgrade
05-02-2021 7:13 PM
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Re: How long to speed upgrade
05-02-2021 7:32 PM
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Thanks BD, that's very helpful. Good to see that the support forum is monitored.
Re: How long to speed upgrade
08-02-2021 10:28 AM
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Re: How long to speed upgrade
08-02-2021 11:02 AM
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Re: How long to speed upgrade
08-02-2021 11:20 AM
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