How long to activate fibre?
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How long to activate fibre?
29-08-2017 6:13 PM
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Recently set up a fibre order with plusnet (17/08/17) and everything has been going fine. Network Engineer set everything up on 18/08/17. Collected my router today (29/08/17) , plugged it in and still no broadband. Ive recieved two texts telling me two different days for when it will be active, the 26th of August and then the 6th of September.
The plusnet help page says it should take a week so can anyone suggest a reason as to why its possibly taking nearly 3? Dont want to pay for the first month if im not going to have any broadband for 3/4's of it.
Thank you for any help
Re: How long to activate fibre?
29-08-2017 6:28 PM
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It will depend on local engineer availability. Your billing won't start until the service activated, so you won't pay for something you don't have.
Re: How long to activate fibre?
30-08-2017 11:22 AM
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Hi there,
Your fibre service will go live on the 5th September. It's been delayed due to engineer availability, apologies for the inconvenience caused but let us know how your activation goes.
Anoush
Re: How long to activate fibre?
30-08-2017 12:11 PM
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Thanks for letting me know. Can I ask what still has to be done? The engineer from openreach said that everything had been sorted and that it was literally a switch to be flicked kind of deal.
Mainly asking cause we are 4 computer science students and having no internet is hindering our ability to work, etc. Thank you for any help you can give.
Re: How long to activate fibre?
30-08-2017 12:24 PM
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Re: How long to activate fibre?
30-08-2017 12:44 PM
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Re: How long to activate fibre?
30-08-2017 4:31 PM
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The product we've ordered from our suppliers is 80/20. If you have any problems with your speed after it's been activated I'd recommend raising a fault to us at http://faults.plus.net
Re: How long to activate fibre?
30-08-2017 4:36 PM
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Re: How long to activate fibre?
30-08-2017 4:42 PM
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