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How long should it take to upgrade

watsonm
Dabbler
Posts: 18
Registered: 26-11-2013

How long should it take to upgrade

How long should it take to upgrade from unlimited fibre to unlimited fibre extra.   I would have thought it was "just" a profile change but obviously not.   Ordered 31st Oct and still on lower speed

Plusnet Fibre 80/20 Netgear DGND4000 and Netgear DM200
Plusnet customer since 2002
Plusnet Mobile since 2017
9 REPLIES
Superuser
Superuser
Posts: 2,591
Thanks: 279
Fixes: 5
Registered: 06-04-2007

Re: How long should it take to upgrade

Hi

 

Those types of upgrades usually tale place on your next billing date.

 

Phil

Browni
Seasoned Champion
Posts: 1,701
Thanks: 507
Fixes: 37
Registered: 02-03-2016

Re: How long should it take to upgrade

It happened overnight for me when I upgraded through the Member Centre.

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
watsonm
Dabbler
Posts: 18
Registered: 26-11-2013

Re: How long should it take to upgrade

Thanks for that Phil ,  however on the phone call I was told up to 48hours after asking a direct question.

Plusnet Fibre 80/20 Netgear DGND4000 and Netgear DM200
Plusnet customer since 2002
Plusnet Mobile since 2017
Superuser
Superuser
Posts: 2,591
Thanks: 279
Fixes: 5
Registered: 06-04-2007

Re: How long should it take to upgrade

It's possible that my info is out of date, or there might have been a misunderstanding.

 

What used to happen (but may have changed, so sorry if it has), the product change on the Plusnet side would go through on the next billing date.  If that also included a change to how your line is provisioned then the order for that would also be placed.

If you are going from Unlimited Fibre (40/2 or 52/10) to Unlimited Extra (80/20) then that would need an order to BT which are usually next day (or next working day, I can't quite remember).  If it is from the Unlimited Fibre (40/20, if there is still anyone provisioned on that) then it would just be a change at the Plusnet side.

 

Phil

watsonm
Dabbler
Posts: 18
Registered: 26-11-2013

Re: How long should it take to upgrade

Phil,  thanks again... 

Just impatient as usual 

(not helped by Crashplan taking forever to backup on 2Mb/s upload)

Plusnet Fibre 80/20 Netgear DGND4000 and Netgear DM200
Plusnet customer since 2002
Plusnet Mobile since 2017
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: How long should it take to upgrade

Hi there,

 

The requisite order to change the speeds on BTW systems hadn't been placed for some reason so sorry about that.

 

I've placed the order now so your speeds should increase tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
watsonm
Dabbler
Posts: 18
Registered: 26-11-2013

Re: How long should it take to upgrade

Adam , thanks for the prompt update...   Mike

Plusnet Fibre 80/20 Netgear DGND4000 and Netgear DM200
Plusnet customer since 2002
Plusnet Mobile since 2017
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: How long should it take to upgrade

No worries Mike, glad to be of help.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
watsonm
Dabbler
Posts: 18
Registered: 26-11-2013

Re: How long should it take to upgrade

Upgrade now active.  Thanks

Plusnet Fibre 80/20 Netgear DGND4000 and Netgear DM200
Plusnet customer since 2002
Plusnet Mobile since 2017