How long must I wait....
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How long must I wait....
10-03-2017 12:29 AM
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Re: How long must I wait....
10-03-2017 1:12 AM
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It depends on when you took out your contract with Plusnet. You should get a notification from them nearer the time with a 'Go Live Date'. From my own experience I believe it was around 2 weeks in total from taking out my contract and being finally able to use the service.
Re: How long must I wait....
10-03-2017 7:00 AM
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Re: How long must I wait....
10-03-2017 1:58 PM
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I would say at a guess that it's probably a little early just yet but I don't work for Plusnet so I can't say for sure. Before your connected you should receive your router through the post which will be nearer the activation date.
One thing you could try is contacting one of the forum Admin staff via a 'Private Message' and see if a date has been assigned to your account yet. You can find which staff members are online right now at the foot of this page:
Re: How long must I wait....
11-03-2017 11:55 AM
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Thank you for your private message @17
Your fibre order completed on the 7th March, but your account didn't activate automatically I'm afraid. I've just done that for you now, please could you let me know if you can get online?
If this post resolved your issue, please click the 'This fixed my problem' button
Re: How long must I wait....
11-03-2017 12:42 PM
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Re: How long must I wait....
11-03-2017 1:08 PM
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Apologies for that. No problem, if there's ever anything else I can help with please let me know.
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