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How long does plusnet take after BT disconnect me?

Randall8686
Grafter
Posts: 25
Registered: ‎01-11-2014

How long does plusnet take after BT disconnect me?

Woken up this morning to no internet  Undecided says my user details are incorrect (bt infinity ones) so I have tried entering my plusnet ones into the PPPoE username field etc but no joy. Seems that working from home is going to be working from Costa today. What are people's experience of this?  Hours or days ?
J
5 REPLIES
Razorback
Grafter
Posts: 208
Registered: ‎08-08-2014

Re: How long does plusnet take after BT disconnect me?

When I moved from BT, Plusnet switched the service on about 5:30pm the same day. You post here may however alert Plusnet staff to switching it on earlier?
sjptd
Grafter
Posts: 486
Thanks: 4
Registered: ‎01-09-2014

Re: How long does plusnet take after BT disconnect me?

The Plusnet automated system should connect you within 1/2 hour or so of BT disconnect, but alas doesn't always seem to work.
If you ring Plusnet service they should be able to do it for you pretty much immediately (that is, immediately after any phone waiting ...)
Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: How long does plusnet take after BT disconnect me?

When you entered your Plusnet username I hope you got the format right! (username@plusdsl.net)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: How long does plusnet take after BT disconnect me?

Hi Randall8686,
I hope you've been able to get online. You were activated about an hour after you posted.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Randall8686
Grafter
Posts: 25
Registered: ‎01-11-2014

Re: How long does plusnet take after BT disconnect me?

Yep all up and running, Have created a post easy to find by prospective new customers. V happy