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How long does plusnet take after BT disconnect me?
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How long does plusnet take after BT disconnect me?
03-11-2014 7:33 AM
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Woken up this morning to no internet says my user details are incorrect (bt infinity ones) so I have tried entering my plusnet ones into the PPPoE username field etc but no joy. Seems that working from home is going to be working from Costa today. What are people's experience of this? Hours or days ?
J
J
Message 1 of 6
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Re: How long does plusnet take after BT disconnect me?
03-11-2014 8:56 AM
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When I moved from BT, Plusnet switched the service on about 5:30pm the same day. You post here may however alert Plusnet staff to switching it on earlier?
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Re: How long does plusnet take after BT disconnect me?
03-11-2014 9:09 AM
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The Plusnet automated system should connect you within 1/2 hour or so of BT disconnect, but alas doesn't always seem to work.
If you ring Plusnet service they should be able to do it for you pretty much immediately (that is, immediately after any phone waiting ...)
If you ring Plusnet service they should be able to do it for you pretty much immediately (that is, immediately after any phone waiting ...)
Message 3 of 6
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Re: How long does plusnet take after BT disconnect me?
03-11-2014 9:12 AM
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When you entered your Plusnet username I hope you got the format right! (username@plusdsl.net)
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 4 of 6
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Re: How long does plusnet take after BT disconnect me?
03-11-2014 12:36 PM
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Hi Randall8686,
I hope you've been able to get online. You were activated about an hour after you posted.
Matty
I hope you've been able to get online. You were activated about an hour after you posted.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
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Re: How long does plusnet take after BT disconnect me?
03-11-2014 4:06 PM
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Yep all up and running, Have created a post easy to find by prospective new customers. V happy
Message 6 of 6
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- Re: How long does plusnet take after BT disconnect...