How long does it take to active Fibre?

[#1]

I have been wait the fibre to be activated for 3 weeks.

One month is about to pass, will I get a refund for the first month payment?

I do not even have a landline so basically I do not need it.

Best regards.

[#2]

Good afternoon @chenh02,

A warm welcome to the Plusnet and the community forums!

I am sorry to hear your services are delayed and I apologise for the inconvenience caused.

I have checked over your account and created a ticket with further information here.