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How long does it take for profile to be reset after repair?

deadman2020
Grafter
Posts: 59
Registered: ‎24-06-2013

How long does it take for profile to be reset after repair?

Being a bit premature here perhaps.
Just had new drop cable put in and a new pair an hour ago. DLM reset. Synced at 73.8/20 but only getting 36/10 on speedtests. Rebooted the router. Disconnected/reconnected from DHCP. Phoned support who said they can't perform a test or reset BRAS profile until BT log it.
Guess I'll have to wait.
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: How long does it take for profile to be reset after repair?

Hi deadman,
I need to take a look at your account to be able to check a couple of things out. The username you have linked here isn't working. Can you therefore PM me your username please and I'll advise further.
Thanks,
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: How long does it take for profile to be reset after repair?

Hi,
Thanks for the username. I just wanted to see if your profile had increased. It did so at 12:54:29 today. If you can drop your connection and the re-establish it, you should see new speeds.
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Franco99
Newbie
Posts: 9
Thanks: 2
Registered: ‎01-11-2014

Re: How long does it take for profile to be reset after repair?

I have a similar problem.  I have had fibre for just over a month.  Estimated 72mbs, but speed tests show half that.  After three visits from engineers, the most recent on Wednesday, the router is synched at 76mbs, but speed tests still show half that figure.  The engineer said that my profile speed should increase over the following three days, but nothing has changed.  I am 400m from a new cabinet.  What can I do in order to increase my profile speed?  My ticket is #93003373.
Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: How long does it take for profile to be reset after repair?

Hi,
Diagnostic tests are showing some improvement from here so I've adjusted the profile on your account.
I've dropped you a text and a reply to the support ticket with instructions.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Franco99
Newbie
Posts: 9
Thanks: 2
Registered: ‎01-11-2014

Re: How long does it take for profile to be reset after repair?

Thank you Adam.  I had to follow the instructions to restart the router.  I have run two tests, both about 60mbs.  Yippee.  Thank you for your help.
Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: How long does it take for profile to be reset after repair?

Great!
No worries, thanks a lot for letting us know and don't be a stranger!
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team