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How long does it take for a router to arrive?

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Newbie
Posts: 3
Thanks: 1
Registered: ‎19-06-2017

How long does it take for a router to arrive?

Hi, I've recently joined Plusnet, I'm currently awaiting my phone line and broadband to be activated, but I haven't received my router in the post yet? How long should it normally take to receive it?
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Plusnet Help Team
Plusnet Help Team
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Registered: ‎24-04-2017

Re: How long does it take for a router to arrive?

Fix

Hi LimaCharlie,

I've checked your account and orders and can see your phone and broadband order are both due to complete on 26/6/17 by 23:59. We would usually see the router sent in the next few days automatically however I've done this for you manually now and the router should be with you by the end of this week.

Kind regards,

Ben

 Ben Devine
 Plusnet Help Team
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Hooked
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Registered: ‎19-06-2017

Re: How long does it take for a router to arrive?

Hi BD, Should I expect mine by the end of the week too? My activation is set for the 26th too.

Thanks.


@BD wrote:

Hi LimaCharlie,

I've checked your account and orders and can see your phone and broadband order are both due to complete on 26/6/17 by 23:59. We would usually see the router sent in the next few days automatically however I've done this for you manually now and the router should be with you by the end of this week.

Kind regards,

Ben


 

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Legend
Posts: 17,723
Thanks: 598
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Registered: ‎05-04-2007

Re: How long does it take for a router to arrive?

I've ensured your router has been ordered and this should be with you in the next few days.

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Newbie
Posts: 3
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Registered: ‎19-06-2017

Re: How long does it take for a router to arrive?

Hi Ben.

Many thanks for sorting that out for me, I even received a text this afternoon advising me of the router being despatched today. Looking forward to finally getting my service up and running. 🙂

All the best,


Lima Charlie.
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Newbie
Posts: 3
Thanks: 1
Registered: ‎19-06-2017

Re: How long does it take for a router to arrive?

Hi Chris,

Many thanks also for your support with my query. 🙂

All the best,


LimaCharlie.
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Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: How long does it take for a router to arrive?

No problem at all.

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.