How long does activation take?

[#1]

We have moved from BT - phone moved fine, router arrived, and broadband should have moved by now but we've had no confirmation. How long do we need to wait?

[#2 · Accepted solution]

Hi there.

It looks like your broadband order completed at 17:50 today so I've pushed things through on our side now.

If you set up your router in a couple of minutes you should be up and running.

Let us know how it goes.

[#3]

Brilliant - thank you Gandalf! Always the best wizard - better than Dumbledore any day. 

[#4]

No problems at all and I'm glad to hear that, but don't let @Dumbledore hear you say that.

[#5]

Your name appears to be 'Gandalf' but your profile picture says otherwise.....

What sorcery is this? 

[#6]

---

@Dumbledore wrote:

Your name appears to be 'Gandalf' but your profile picture says otherwise.....

Ssshhh, I’m in disguise. 🧙‍♂️

[#7]

Hi, I have a similar scenario.

I'm also changing from BT. I received a text very early this morning to say that the phoneline is active but nothing regarding the fibre.

Should I expect another text regarding the fibre and if so how long does this normally take?

Just wondering as pretty much everything we do is via the internet - TV, Heating & hot water, Security etc

Any help welcome.

[#8]

My broadband was switched on the evening of the day my phone was transferred - if that helps. 

[#9]

That does thank you... did you get a separate message to confirm the fibre?

Just wondering as it says not too plug in the router until confirmed so I'm not sure if I am waiting for another text as I have only had one to confirm the phone line is active

[#10]

Hi @djm007

Thanks for getting in touch regarding your order.

I have responded via a ticket on your account with further information. You can view these details here

If you have any further queries feel free to get in touch.