How long before PlusNet up my line speed

[#1]

We had FTTC enabled today, upgrade from ADSL. The modem is syncing at 39M, but our linespeed is showing as only 2.5M at https://portal.plus.net/my.html?action=data_transfer_speed. Will this get changed automatically (eventually?), or do I need to request it?

Tried to progress this through LiveChat, but seemingly unavailable this morning

[#2 · Accepted solution]

If you reboot your router this should be fixed.

With regards to live chat are you using a ad-blocker? This can stop live chat from working.

[#3]

Line speed now showing as 37MB, and after a reboot Speedtest says 37.49M. Should this have happened automatically, or were PlusNet waiting for OpenReach? I found a number of similar threads, all simply fixed in the same way.

As regards live chat, earlier the button was greyed out. Since about 12:00, the button has opened the pop-up, and allowed you to enter the initial information, but trying to initiate the chat gave a message that "None of our PlusNet teams are available right now". Interestingly, that was on Firefox, usinmg Chrome gave a slightly different signon box, and that seemed to work. Very strange.