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How is a phone line installed?

galthop
Hooked
Posts: 5
Registered: 15-07-2017

How is a phone line installed?

Hello. I've signed up for plusnet fibre broadband and it is being installed in a couple of weeks at a house I've just moved in to. Plusnet say I need a new phone line which they will install. The previous owners had sky internet and the house has a line connected to a pole in the street. The wire from the pole goes through the wooden front door frame to a phone socket inside.

I'm having double glazing installed and they will rip out the door frame and probably break the phone wire. This will happen before plusnet install the broadband. Will plusnet connect a new wire to the pole in the street?
12 REPLIES
rongtw
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Re: How is a phone line installed?

Plusnet will not connect the wire ,, But work should be done by BT openreach , or one of their teams Thumbs Up

if i remember Sky use the BT line for their internet so should be fairly straight forward

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galthop
Hooked
Posts: 5
Registered: 15-07-2017

Re: How is a phone line installed?

Thanks for the reply.

Will plus net arrange for the wire to be connected or do I need to do it?

Does it matter if the old wire gets chopped off when the door frame is replaced?

Sorry for all the questions. My old house has virgin cable so I didn't need to worry about phone line
rongtw
Seasoned Hero
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Re: How is a phone line installed?

Hi , yes plusnet will arrage for a engineer to call to your house and carry out any work needed Thumbs Up

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bmc
Pro
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Registered: 28-02-2017

Re: How is a phone line installed?

The double glazing firm should be responsible for NOT braking any wires. When I had mine done they replaced the door bell.

 

Brian

notmyname
Rising Star
Posts: 56
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Registered: 20-03-2016

Re: How is a phone line installed?

If the dropwire must be cut/damaged, I'd ask the glazing firm to cut the cable with as much slack as possible and leave it coiled.

 

Will be a nice easy job for the lucky engineer who gets your install.

galthop
Hooked
Posts: 5
Registered: 15-07-2017

Re: How is a phone line installed?

Thanks all.
Plusnet Help Team
Plusnet Help Team
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Registered: 21-04-2017

Re: How is a phone line installed?

Hi there,

 

Mind PMing me your account username so I can take a look at things from a staff point of view?

 

Cheers

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
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Re: How is a phone line installed?

If the engineer attends your property as part of the installation, I'd expect the engineer to repair the dropwire. If the engineer doesn't require access, then we'd need to raise a fault report to Openreach - that brings a risk of a £65 engineer fee.

 

At the moment, it looks like an engineer will visit your property. We'd send you notification if Openreach advise us that no access is required.

 

Let us know how it goes.

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 Anoush Mortazavi
 Plusnet Help Team
galthop
Hooked
Posts: 5
Registered: 15-07-2017

Re: How is a phone line installed?

The double glazing fitters were very good, they cut the old frame so the the wire wasn't damaged and the put it around the new frame.The wire is going to a small bt box on the wall.

 

 

Plusnet Help Team
Plusnet Help Team
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Re: How is a phone line installed?

That's good to hear, let us how your activation goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
galthop
Hooked
Posts: 5
Registered: 15-07-2017

Re: How is a phone line installed?

It all went very well. The engineer came out and did his thing and I have working internet and phone.

 

Thanks for your help.

Plusnet Help Team
Plusnet Help Team
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Re: How is a phone line installed?

Fantastic news Thumbs Up thanks for letting us know

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team