How is a phone line installed?
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How is a phone line installed?
15-07-2017 9:21 PM
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I'm having double glazing installed and they will rip out the door frame and probably break the phone wire. This will happen before plusnet install the broadband. Will plusnet connect a new wire to the pole in the street?
Re: How is a phone line installed?
15-07-2017 10:42 PM
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Plusnet will not connect the wire ,, But work should be done by BT openreach , or one of their teams
if i remember Sky use the BT line for their internet so should be fairly straight forward
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Re: How is a phone line installed?
15-07-2017 10:59 PM
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Will plus net arrange for the wire to be connected or do I need to do it?
Does it matter if the old wire gets chopped off when the door frame is replaced?
Sorry for all the questions. My old house has virgin cable so I didn't need to worry about phone line
Re: How is a phone line installed?
16-07-2017 6:55 AM
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Hi , yes plusnet will arrage for a engineer to call to your house and carry out any work needed
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Re: How is a phone line installed?
16-07-2017 9:33 AM
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The double glazing firm should be responsible for NOT braking any wires. When I had mine done they replaced the door bell.
Brian
Re: How is a phone line installed?
16-07-2017 11:00 AM
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If the dropwire must be cut/damaged, I'd ask the glazing firm to cut the cable with as much slack as possible and leave it coiled.
Will be a nice easy job for the lucky engineer who gets your install.
Re: How is a phone line installed?
16-07-2017 6:02 PM
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Re: How is a phone line installed?
17-07-2017 11:30 AM
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Re: How is a phone line installed?
17-07-2017 5:27 PM
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If the engineer attends your property as part of the installation, I'd expect the engineer to repair the dropwire. If the engineer doesn't require access, then we'd need to raise a fault report to Openreach - that brings a risk of a £65 engineer fee.
At the moment, it looks like an engineer will visit your property. We'd send you notification if Openreach advise us that no access is required.
Let us know how it goes.
Re: How is a phone line installed?
03-08-2017 4:21 PM
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The double glazing fitters were very good, they cut the old frame so the the wire wasn't damaged and the put it around the new frame.The wire is going to a small bt box on the wall.
Re: How is a phone line installed?
04-08-2017 3:54 PM
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Re: How is a phone line installed?
09-08-2017 12:50 PM
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It all went very well. The engineer came out and did his thing and I have working internet and phone.
Thanks for your help.
Re: How is a phone line installed?
09-08-2017 5:20 PM
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