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How do you open a Fault ticket?

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Grafter
Posts: 137
Thanks: 6
Registered: ‎25-01-2015

How do you open a Fault ticket?

I cannot find a way to open a fault ticket? I'm sure it used to be a lot easier! Can somepne please advise.Or hopefully somneone on the Plusnet Team can open a faulr for me?

Thanks

6 REPLIES 6
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Pro
Posts: 1,459
Thanks: 119
Fixes: 3
Registered: ‎19-02-2014

Re: How do you open a Fault ticket?

Hi you can raise a ticket here https://portal.plus.net/apps/kbdfaults

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Grafter
Posts: 137
Thanks: 6
Registered: ‎25-01-2015

Re: How do you open a Fault ticket?

@Terranova667 This doesn't work.There is no way to fill in a details of my problems. tried this link a few times all it says is...

Thanks, you've given us all the information we need to investigate your problem

A Ticket has been raised to our Faults Team with these details. We'll contact you as soon as we have more information and let you know what happens next.

In the meantime, we'll run some more tests on your telephone line.

You can help us by:

  1. Leaving your equipment plugged in and switched on.
  2. Making sure you've given us a contact number we can reach you on. If you've given us a mobile number we'll text you to keep you updated.

Please contact us if you need to provide a different contact number, or if there's any change to the problem you're having.

 

Broadband Troubleshooter Unavailable

There is currently a fault open in our systems for your line. This may be as a result of an old fault, or a system error.

A problem has been raised, and will be investigated by our developers. In the meantime, if you're still having problems with your broadband please give us a call.

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Hooked
Posts: 9
Thanks: 2
Registered: ‎05-04-2012

Re: How do you open a Fault ticket?

https://www.plus.net/wizard/?p=wizard just worked for me. Note that "?p=wizard" at the end is essential.

Screenshot of Plusnet.jpg

Tags (1)
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Grafter
Posts: 137
Thanks: 6
Registered: ‎25-01-2015

Re: How do you open a Fault ticket?

@DiMum thank you! I will try this route.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,836
Thanks: 5,637
Fixes: 952
Registered: ‎21-04-2017

Re: How do you open a Fault ticket?

Hi Pat,

I’ve raised this to a colleague to try to identify what’s causing this in the systems so we can fix.  In the meantime I’ve manually raised a fault ticket on your account. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 137
Thanks: 6
Registered: ‎25-01-2015

Re: How do you open a Fault ticket?

Thank you very much for your help. Much appreciated.