How do you get support here?
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How do you get support here?
21-03-2017 10:15 PM
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So there appears to be a problem with the line. However on the past there appeared to be a way of initiating cases online which has now either disappeared or been well hidden and trying to call support is a waste of time unless you are a big fan of hearing hold music and apologies until 10pm when the service closes
Anybody know how to get support or should I just ring through to cancel and find a usable ISP tomorrow?
Re: How do you get support here?
21-03-2017 11:07 PM
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Re: How do you get support here?
21-03-2017 11:13 PM
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The fact they describe themselves as having award winning support is shocking.
Re: How do you get support here?
21-03-2017 11:57 PM - edited 21-03-2017 11:57 PM
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Its one of the first pages on their help pages!
Re: How do you get support here?
22-03-2017 12:02 AM
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When I look at the help pages all I see is a limited set of questions with answers and a link to try calling them
Re: How do you get support here?
22-03-2017 8:33 AM
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Hi there @trayler
I am sorry to hear are unable to connect to the internet.
I've looked through your account and I can see your should be back online now? I'm testing your line and I'm seeing an active Major Service Outage that your circuit is affected by. Fingers crossed it's fixed soon.
As for raising a fault to us online, you can find the above link by going through our Help & Support pages at www.plus.net, apologies it isn't on the contact us page.
We do encourage our customers to run through the troubleshooting on their side before raising a fault to us.
I apologise for the inconvenience caused.
If this post resolved your issue, please click the 'This fixed my problem' button
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