How do my SNR numbers look?
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: How do my SNR numbers look?
- « Previous
-
- 1
- 2
- Next »
Re: How do my SNR numbers look?
24-04-2018 3:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: How do my SNR numbers look?
24-04-2018 4:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Great, thanks...
I think things are heading in the right direction now...
BT Wholesale check now shows Wholesale IP Line Profile at 36.37 (up by 0.1) and my throughput is at 30.21, which is the best it has been in 6 weeks!
The big test will be overnight, once the DLM software analyses the line overnight, and see if it adjusts my line profile/speed up or down...so we will see better over the next few days, but things are certainly looking better as of right now!
I will reply to this post in a couple of days, and let you know how things are once they have settled...
But thanks for the help, and I am pleased that we may have finally found the issue...a hardware fault in the cabinet...though quite why Openreach didn't discover this 6 weeks ago, I am not sure, but fingers crossed, we are set...
Regards,
Kevin
Re: How do my SNR numbers look?
25-04-2018 8:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problems Kevin.
I'm glad to hear your service has improved following the work at the cab.
Sorry for the time it took to get to this stage.
Let me know if you encounter any further issues.
Anoush
Re: How do my SNR numbers look?
25-04-2018 10:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On checking with the Wholesale speedtest, my Line IP profile is still at 36.37, so for the first time since my issue started, my IP profile hasn't dropped overnight, so I assume that the DLM is happy with my line quality, and it's looking good that things have remained the same overnight
I shall continue to monitor it over the next few days, but (touch wood) I think the cabinet issue was the problem, and it looks to be resolved...
If it's OK, I will still keep this open for a few more days to double check everything, but if the IP profile remains at/around 36.37 by Sunday, I think we will be able to close this down...but I am hopeful...
I know it took a while, but I would rather it took 6 weeks to fix fully, than a quick fix in a few days.
Thanks for the help
Cheers,
Kevin
Re: How do my SNR numbers look?
25-04-2018 12:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: How do my SNR numbers look?
28-04-2018 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am delighted to report that my IP line profile has held steady at 36.37 now for the past 4 days, and my throughput is about 32Mb, and is stable...
I am happy to consider the matter resolved now, and it is good to see that it was actually an Openreach Cabinet problem, and not something I was doing!
Thanks again for all of the follow up work & calls, and the tenacity to get Openreach out to me 4 times, which (eventually) did the trick...
I can finally watch Netflix in 4K now...so that is great
Kind regards,
Kevin
Re: How do my SNR numbers look?
28-04-2018 2:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: How do my SNR numbers look?
28-04-2018 4:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator's note by Mike (Mav): The fix has been changed to @Gandalf as per message #14.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: How do my SNR numbers look?
29-04-2018 3:00 PM - edited 29-04-2018 3:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had a very nice surprise yesterday, when a lovely looking bar of chocolate arrived from you guys, as a small, but appreciated, apology for some of the inconvenience over my Fibre line issues these past couple of months...
However, on further inspection...unfortunately, the chocolate has long expired, as you can see by the "best before" date from the photos I have attached
Maybe it was "in date" when my issues started!! LOL
Anyway...I suppose it's (as they say) "the thought that counts" ...but I thought I'd let you know, just in case you are sending any more of these nice gestures out to other folk...
But thanks again...it was a very nice, and unexpected surprise...just a shame I couldn't eat it!
Cheers,
Kevin
Re: How do my SNR numbers look?
29-04-2018 3:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Kevin.
No problems at all, I'm glad you like it!
Though I'm a bit disappointed that it was out of date, so I've raised this to my line manager to feed this back to our suppliers appropriately. We may need to put a hold on sending these out until we know this won't happen again.
Cheers for flagging this to us, I'll be happy to send you another in due course.
Anoush
Re: How do my SNR numbers look?
29-04-2018 3:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's less than a month past the date, why couldn't you eat it? I certainly would.
Re: How do my SNR numbers look?
29-04-2018 3:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Send me your address, and I'll pop it in the post to you
Re: How do my SNR numbers look?
29-04-2018 4:48 PM - edited 29-04-2018 4:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As it's a best before date it's perfectly ok to eat, if it was a use by date then that would be a different matter. Enjoy, it's more than I got from Plusnet at the end of my 18 month battle to get the speed I was promised.
Definition of Best Before Dates
The “Best Before Date” is, according to the manufacturer, the last date by which a products flavor and/or quality is best. A best-by date denotes the optimal period of time during which the manufacturer feels that their product will retain its original quality. As noted above, the product may still be enjoyed after the “best before date”.
Re: How do my SNR numbers look?
04-05-2018 11:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all.
Panic over. The chocolate wasn't out of date, it was a labeling error which has since been resolved.
Sorry for any concern caused. @kmm1013 as promised I've sent you another one.
- « Previous
-
- 1
- 2
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: How do my SNR numbers look?