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How do i Downgrade from Fibre Extra

FIXED
bustermissy1961
Grafter
Posts: 204
Thanks: 1
Registered: 04-09-2014

How do i Downgrade from Fibre Extra

im not in contract anymore and im moving house very shortly and im going with another provider but my son wants to keep the internet on so i want to downgrade from Fibre Extra which im paying over £40pm i want to change it to the lowest fibre package or downgrade to normal broadband which i think is 17mb. how do i go about sorting this out. I forgot to mention that my bill is due to come out today so i need to know what i have to do.

1 REPLY
Superuser
Superuser
Posts: 1,835
Thanks: 430
Fixes: 5
Registered: 05-11-2008

Re: How do i Downgrade from Fibre Extra

Fix

@bustermissy1961 you would be best giving Customer Options Team a ring.
They can be contacted on: 0800 013 2632

Their opening hours are: 

8am and 8pm Monday to Friday
9am and 7pm on Saturdays
9am and 6pm Sunday (except bank holidays)

Mike