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How do I report a fault

44jake
Newbie
Posts: 1
Registered: ‎26-09-2016

How do I report a fault

I have great difficulty reporting a fault. The help lines invariably have a long waiting time, and there doesn't  seem any other method of contacting help and support. Is it not possible to report a fault by email and thereby receive back a fault number which I can the follow in some way

2 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,778
Thanks: 805
Fixes: 79
Registered: ‎21-09-2009

Re: How do I report a fault

@44jake

Welcome to the forums.

Plusnet don't do email based support.

Log a broadband fault at https://www.plus.net/apps/kbdfaults

Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: How do I report a fault

I can see you've reported a phone fault, we're expecting an update by the end of the day tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff