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How do I report a fault

Posts: 1
Registered: ‎26-09-2016

How do I report a fault

I have great difficulty reporting a fault. The help lines invariably have a long waiting time, and there doesn't  seem any other method of contacting help and support. Is it not possible to report a fault by email and thereby receive back a fault number which I can the follow in some way

Aspiring Hero
Posts: 2,844
Thanks: 846
Fixes: 82
Registered: ‎21-09-2009

Re: How do I report a fault


Welcome to the forums.

Plusnet don't do email based support.

Log a broadband fault at

Community Gaffer
Community Gaffer
Posts: 17,689
Thanks: 667
Fixes: 167
Registered: ‎05-04-2007

Re: How do I report a fault

I can see you've reported a phone fault, we're expecting an update by the end of the day tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff