How can I let PlusNet know that my download speeds are much slower than BT Infinity?
I have recently switched from BT Infintity Full Fibre to PlusNet Full Fibre. The cabinet is still the same distance away - I can see it from the bedroom window; it uses the same copper cable as before - the only difference is I've swapped the BT Home Hub for the PlusNet version.
In the past - when I used PlusNet before - you would raise a ticket - now you have to rely on an online chat or by phone, so sorry PlusNet - its a public question because I can't see another way.
I also have a SamKnows Whitebox - a Broadband monitoring tool - I'm part of the community that measures speed, so I have speed comparisons for the last 365 days in graph form.
Download Speed last 365 days - guess when I swapped provider?
Upload Speed - last 365 days
DNS response Times - last 365 days - guess where I changed provider !!!
UDP Latency - last 365 days
| GEA Test Detail | |||
| Circuit ID | NA | Service ID | |
| Test Outcome | Pass | ||||
| Test Outcome Code | GTC_FTTC_SERVICE_0001 | ||||
| Description | GEA service test completed and no fault found but unable to check for customer equipment connected to modem. | ||||
| Main Fault Location | OK | ||||
| Sync Status | In Sync | ||||
| Downstream Speed | 78.7 Mbps | ||||
| Upstream Speed | 20.0 Mbps | ||||
| Appointment Required | N | ||||
| Fault Report Advised | N | ||||
| NTE Power Status | PowerOn | ||||
| Voice Line Test Result | Voice fault suspected - contact Voice CP to progress copper issue | ||||
| Bridge Tap | Not Detected | ||||
| Repetitive Electrical Impulse Noise | Not Detected | ||||
| Estimated Line Length In Metres | 250.5 | ||||
| Upstream Rate Assessment | Very Good | ||||
| Downstream Rate Assessment | Very Good | ||||
| Interference Pattern | Not Detected | ||||
| Service Impact | No Impact Observed | ||||
| Home Wiring Problem | Not Detected | ||||
| Downstream Policing Discard Rate | 0.0 | ||||
| Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
| Profile Name | 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off | ||||
Sync speeds seem fine, however testing your line shows there may be a problem with the phone line.
Just looking in to the phone side of things now.
EDIT: I've raised a phone fault for you. The initial test against the phone line found a fault that shouldn't need an engineer to access your property. I've left a ticket on your account regarding this.
Just in regards to your comments about raising tickets, you can still raise faults via the member centre at http://faults.plus.net 
