How can I get VPN work over plusnet fibre optic using router TG582n

[#1]

I have just switched over to plusnet recently and I work from home but my outlook doesn't connect over my work VPN. I have tried setting up port forwarding on the router and tried everything in the a previous thread http://community.plus.net/forum/index.php/topic,102798.0.html but it is still not working. When I tried the telnet option I keep getting the error 'failed to delete conn binding'. Could anyone help me on this please? It is very frustrating....

[#2]

This should help, there's a script file to download which does the telnet "unbind" for you.
http://npr.me.uk/vpnissue.html

[#3]

Hi Thanks for the information.
I've tried entering the telnet command but I keep getting the error "Failed to delete CONN binding" when I type the 'connection unbind application=IKE port=500-500' command.
I've also tried editing the user.ini but I couldn't  find the "bind application=IKE port=500-500" line
See the original user.ini file below. I have also attached a screenshot of the telnet screen
Any other suggestions?
Many thanks.
[ connection.ini ]
appconfig application=PPTP trace=disabled timeout=300 childqos=None
appconfig application=AH timeout=900 childqos=None
appconfig application=ESP timeout=900 childqos=None
appconfig application=IKE trace=disabled timeout=900 childqos=None floating=enabled
appconfig application=SIP trace=disabled timeout=600 childqos=VoIP-RTP
appconfig application=SIP childqos=VoIP-RTP snooping=enabled translate-predict=enabled
appconfig application=JABBER trace=disabled timeout=120 childqos=None
appconfig application=CU/SeeMe trace=disabled childqos=None
appconfig application=RAUDIO(PNA) trace=disabled childqos=None
appconfig application=RTSP trace=disabled timeout=120 childqos=Video
appconfig application=ILS timeout=300 childqos=None
appconfig application=H245 timeout=300 childqos=None
appconfig application=H323 trace=disabled childqos=None
appconfig application=IRC trace=disabled timeout=300 childqos=None
appconfig application=DHCP trace=disabled timeout=60 childqos=None
appconfig application=GAME(UDP) trace=disabled timeout=60 childqos=None
appconfig application=CONE(UDP) trace=disabled timeout=300 childqos=None
appconfig application=LOOSE(UDP) trace=disabled timeout=300 childqos=None
appconfig application=SNMP_TRAP trace=enabled childqos=None
appconfig application=FTP trace=disabled childqos=None
bind application=ESP ipversion=4
bind application=AH ipversion=4
bind application=SIP ipversion=4 port=5060-5060
bind application=CU/SeeMe ipversion=4 port=7648-7648
bind application=RAUDIO(PNA) ipversion=4 port=7070-7070
bind application=RTSP ipversion=4 port=554-554
bind application=ILS ipversion=4 port=389-389
bind application=ILS ipversion=4 port=1002-1002
bind application=H323 ipversion=4 port=1720-1720
bind application=IRC ipversion=4 port=6660-6669
bind application=FTP port=21-21
bind application=JABBER ipversion=4 port=5222-5222
bind application=JABBER ipversion=4 port=15222-15222
bind application=DHCP ipversion=4 port=67-67
bind application=CONE(UDP) port=69-69
bind application=CONE(UDP) port=88-88
bind application=CONE(UDP) port=3074-3074
bind application=CONE(UDP) port=3478-3479
bind application=CONE(UDP) port=33434-33535
config configchangemode=immediate probes=disabled
debug trace=disabled
timerconfig timer=tcpidle value=900
timerconfig timer=tcpneg value=120
timerconfig timer=tcpkill value=3600
timerconfig timer=udpidle value=1
timerconfig timer=udpkill value=124
timerconfig timer=icmpidle value=5
timerconfig timer=icmpkill value=60
timerconfig timer=fragidle value=1
timerconfig timer=fragkill value=60
timerconfig timer=ipidle value=60
timerconfig timer=ipkill value=0
flow add name=Local-Management
flow qoslabeladd flow=Local-Management qoslabel=Management
reserve flow=Local-Management amount=64

[#4]

Quote

Any other suggestions?

Use/buy/get your employer to buy a different router, not sure if the new plusnet router (2704n) experiences this VPN problem.http://www.plus.net/support/broadband/hardware/index.shtml
Ian

[#5]

Your user.ini file shows "bind application=IKE port=500-500" has been remove but "bind application=ESP" has not been removed.
Ensure UPnP is enabled after you've reloaded the modified user.ini
Also ensure the PC using vpn is on a dynamic IP address and in the routers network settings "always use the same IP address" is ticked for that device.

[#6]

Hi NPR,
The "bind application=IKE port=500-500" line was never in the user.ini file only "bind application=ESP" which  I did remove. I've also restarted the laptop and it still wouldn't work.
I have attached the current user.ini file that the router is using.
I await on your response.
Many thanks.

[#7]

Quote from: spcemckenna

Hi NPR, The "bind application=IKE port=500-500" line was never in the user.ini file only "bind application=ESP" which  I did remove.

I've done a factory reset on a TG582n firmware R10.2.5.2.FO and the following is the bind application list from the default user.ini file.

Quote

bind application=PPTP ipversion=4 port=1723-1723 bind application=ESP ipversion=4 bind application=AH ipversion=4 bind application=IKE ipversion=4 port=500-500 bind application=SIP ipversion=4 port=5060-5060 bind application=CU/SeeMe ipversion=4 port=7648-7648 bind application=RAUDIO(PNA) ipversion=4 port=7070-7070 bind application=RTSP ipversion=4 port=554-554 bind application=ILS ipversion=4 port=389-389 bind application=ILS ipversion=4 port=1002-1002 bind application=H323 ipversion=4 port=1720-1720 bind application=IRC ipversion=4 port=6660-6669 bind application=FTP port=21-21 bind application=JABBER ipversion=4 port=5222-5222 bind application=JABBER ipversion=4 port=15222-15222 bind application=DHCP ipversion=4 port=67-67 bind application=CONE(UDP) port=69-69 bind application=CONE(UDP) port=88-88 bind application=CONE(UDP) port=3074-3074 bind application=CONE(UDP) port=3478-3479 bind application=CONE(UDP) port=33434-33535

You'll notice it contains
"bind application=PPTP ipversion=4 port=1723-1723"
and
"bind application=IKE ipversion=4 port=500-500"
both of which are missing from your .ini file
It may be worth doing a factory reset on your router, or at least adding whats missing from the above list and starting afresh.
I'm not aware of a problem with VPN using R10 firmware so I would first investigate other possible causes.
Could it be a firewall problem on your PC?
Have you tested it on a friends connection?
etc

[#8]

Likewise a new PlusNet fibre customer unable to VPN into work using the supplied router.
I have also tried all the Telnet commands scattered around this and other fora.
The VPN (Cisco) will connect but somewhere along the line it's losing credentials as I get 'bounced' from the company intranet.. unable to access web pages etc
Tried the PlusNet support people ... not very helpful ...
Has anyone cracked this ?
Incidentally NEVER had any issues like this before with previous ISPs and Netgear routers and my 3G dongle works fine too ... but that sort of defeats the object doesn't it ? Not much point having 38M if I can't used the damned thing.
So any fixes or magic potions .... ?? Or is it a new router ?
Fingers crossed ....

[#9]

Gave up in the end.
Bought a TP-Link WDR3600 ... no particular reason for picking that one, seemed to get reasonable reviews.
Connected it up - entered username and password - it worked ....  NO VPN PROBLEMS. 
Clearly the TG582N has "issues" if you want to use VPN - in my case Cisco.
Not happy about it  , had to use my 3G dongle for a week whilst waiting for some help/solution ... so from my experience, if you need to use a VPN .. dump the TG582

[#10]

What a shame, their new router may of been a better option for you 
I'm using/testing a 2704n at the moment and must admit I'm pretty happy so far.