Showing results for 
Search instead for 
Did you mean: 

House moves never work properly

Posts: 3
Registered: ‎23-10-2015

House moves never work properly

What's the deal with that? I've moved twice, and both times PlusNet has set me up with a standard fibre connection (38Mb/s, 2Mb/s) rather than the fibre extra I'm paying for (76Mb/s, 20Mb/s). I still pay for the better plan despite the reduced service, and both times I've had to tell customer support to put me on the right plan again. Is there a secret handshake I need to do to get this to work first time? First time I'd call it an oversight, now that it's happened again a year later I'm suspecting some systemic problem.
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: House moves never work properly

Hi there,


When I looked at your account I noticed that although the package was correctly set, the supplier product recorded on our side (this is the product we should be ordering your service on to) was set wrong. I've fixed this so hopefully moving forward this won't happen again.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff