House move - orange flashing light
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- House move - orange flashing light
House move - orange flashing light
27-10-2018 12:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Router is flashing orange, tried test socket trick still flashing orange.
Please help
No online chat and waiting over an hour earlier on the phone
Re: House move - orange flashing light
27-10-2018 10:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: House move - orange flashing light
27-10-2018 10:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sounds quite simply I bet they hold it off until the week though
Re: House move - orange flashing light
27-10-2018 10:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On a more positive note, Plusnet send out these emails on the day that they are told it will go live but it can take up to midnight for the account to be activated. So there is a chance that by tomorrow morning you will be up and running.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: House move - orange flashing light
27-10-2018 3:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @sutty1986, I am really sorry to hear this. The orders are complete but can see you have no active connection.
We have now made some changes on the account so could you please factory reset your router.
@TJ2, I can see your issue has already been picked up on another thread here by @Jubby
If after a reset you are still experiencing issues, can you run through our troubleshooting guides here.
If the issues then persist please report it here to us and let us know once done.
Re: House move - orange flashing light
27-10-2018 11:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: House move - orange flashing light
28-10-2018 11:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: House move - orange flashing light
28-10-2018 11:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@olduser1 please dispatch engineer
Re: House move - orange flashing light
28-10-2018 12:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@sutty1986 wrote
@olduser1 please dispatch engineer
That's not going to work. I suggest that you go through the process suggested to TJ2 here. https://community.plus.net/t5/Fibre-Broadband/House-move-orange-flashing-light/m-p/1583110#M84624
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: House move - orange flashing light
28-10-2018 6:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: House move - orange flashing light
29-10-2018 11:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @sutty1986
Thanks for coming back to us.
I can see that you're currently syncing up at 47.3mb/s which is just within the estimates for your line. As the line has only recently gone live, I'd expect the speed to improve over the next 7-10 days. If this isn't the case when you test it via a wired connection after that time period, please let us know.
Best wishes
Dave
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- House move - orange flashing light