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House move lost legacy 40/20 / incorrect 20mbit profile applied

Community Veteran
Posts: 3,187
Thanks: 20
Fixes: 2
Registered: 31-07-2007

House move lost legacy 40/20 / incorrect 20mbit profile applied

1/ day 3 of a new fibre install so de synced and rebooted to check what DLM would give me, as DLM is disabled for first 2 days.

BT speedtest further test says IP Profile for your line is - 36.44 Mbps

Your PN line speed says 21 Mb. So looks like I have been put on that old 20mbit connection profile, that has been a bug for years.  My router reports I should be getting a connection rate of 37mbit so real connection speed of 36mbit once overheads are taken off

2/ I am not on the agreed connection package, when I did my house move I had a legacy 40/20 connection and had 40/2 on it going live at new address.

 reference ticket to get my account 127298008

edit: 6 weeks away due to house move and still a pile of [-Censored-] this forum engine, have to use another browser just to get paragraph formatting working

Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
1 REPLY
Community Veteran
Posts: 3,187
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: House move lost legacy 40/20 / incorrect 20mbit profile applied

Semi fixed, back to 40mbit profile as my house move put me on a ADSL profile not fiber, so retraining of agents in my ticket history on your side.

 

But still my upload is not my legacy 20 which I agreed to, but 2mbit

Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017