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Horrendous speeds on Fibre Extra

ronnienewmills
Newbie
Posts: 2
Registered: ‎16-11-2017

Horrendous speeds on Fibre Extra

Migrated from BT yesterdqay.

Was getting 54mb with BT on a speedtest.

I am now getting 0.79mb.

Browsing is impossible.

Am getting fobbed off with the 10 day training period myth from Support.

Basically they won't address the fault for 10 days.

2 REPLIES
benfphillips
Grafter
Posts: 53
Thanks: 6
Registered: ‎05-03-2017

Re: Horrendous speeds on Fibre Extra

Have you done the BT speed test to see where your profile sits? If you enter your number into the further diagnostics http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do - it might take a few goes as it doesn't seem to be working everytime at the moment, at least, not for me.

ronnienewmills
Newbie
Posts: 2
Registered: ‎16-11-2017

Re: Horrendous speeds on Fibre Extra

I am at work so can't check till tonight.

Surely the PN agent should have got this checked in the first instance when I raised the ticket instead of fobbing me off.